Article 15 of the Law on Postal Services stipulates that the Regulatory Agency for Electronic Communications and Postal Services (RATEL) shall set with more detail the quality parameters to be achieved by the postal operators during the provision of postal services.

In accordance with the above legal requirement, RATEL adopted the Rulebook on quality parameters for performing postal services whose Article 20 prescribes that RATEL shall carry out an independent screening of letter-post item transmission times by hiring an independent organization which shall undertake the measurement in line with the provisions of this Rulebook and applicable standards.

The screening is carried out in accordance with the Rulebook and Technical characteristics set by RATEL, with reports on achieved results being made on a monthly, quarterly and annual basis.

The achieved measurement results regarding transmission times of non-priority and priority letter-post items for 2022 can be viewed at the following links:

1. Transmission time results for non-priority letter-post items
2. Transmission time results for priority letter-post items