Postal services include universal postal service and other postal services.

Universal postal service

Universal postal service in domestic and international postal traffic shall include the collection, sorting, transport and delivery of:                   

• letter-post items weighing up to two kilograms;

•  written communication in court, administrative and misdemeanor proceedings, regardless of the limits;

• collection and delivery of parcels up to ten kilograms in domestic postal traffic;

• collection and delivery of parcels up to ten kilograms and delivery of parcels up to twenty kilograms in international postal traffic;

• secogrammes of weight up to seven kilograms without postage in domestic postal traffic;

• collection, transfer and payment of postal money orders in domestic and international postal traffic.

Reserved postal services are part of universal postal service entrusted to a public postal operator and include:

• collection and/or sorting and/or transport and/or delivery of letter-post items of up to 50 grams;

• collection and/or sorting and/or transport and/or delivery of documents in court, administrative and misdemeanor proceedings, as registered mail, regardless of limits;

collection and/or transfer and/or payment of postal money orders.

Other postal services

Other postal services include:

• collection, sorting, transport and delivery of parcels weighing over ten kilograms in domestic postal traffic;                   

• collection, sorting and transport of outbound parcels weighing over ten kilograms in international postal transport;

• sorting, transport and delivery of inbound parcels weighing over twenty kilograms in international postal traffic;

• value-added services;

• complementary services.

Value-added services are postal services that have special requirements regarding the quality and manner of collection, sorting, transport and delivery. 

The value-added services shall be considered:     

• courier services which include collection of a postal item at the sender's address and direct transport and delivery at the recipient's address, without sorting;                   

• express services which include collection, sorting, transport and delivery of postal items within the shortest and guaranteed timeframes, the next business day at the latest;         

• electronic tracking services from collection to delivery of the postal item;        

• services where the sender has direct communication with the person directly providing the postal service for additional instructions regarding the delivery of the postal item;          

• delivery of the consignment with the agreed delivery time;          

• other services in accordance with the law governing the area of postal services.